Meeting/Event Information

TOP MANAGEMENT NIGHT~JAN 2018

January 24, 2018
5:00 PM - 8:30 PM

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The Chateau
48 Bay Road
Norton, MA 02766
Venue Website
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REGISTER TODAY
NOTE NEW SCHEDULED DATE
WEDNESDAY JAN 24TH
2018
TOP MANAGEMENT NIGHT!!

Get a great start to 2018 and join us for this event!!!

Bring your manager as a 
FREE GUEST!!

 Customer Service: Whose Job is That Anyway?

In a TQM environment, we are told that all our decisions need to be made with a focus on the customer.
 In this presentation, the discussion will revolve around the Customer.  We will define just who the customer is. Is your customer only the company that pays you for your product?  Don’t believe so.
 
Once you identify your customer[s], then we will talk about who does what and when within your company to find that customer, cultivate them into lifelong customers, turn them into another sales force and more.  In short, what do each of us need to do to Service the Customer [as opposed to Customer Service].
 
This event will extend to all areas of the company … make sure you bring people from different functions to get a clear picture of what each of us must do to delight our customers [present and future].
presented by: Anthony (Z) Zampello, CPIM, CIRM, CSCP
(see attachment for Tony's full bio)

Z is a subject matter expert, participating on exam committees for APICS. He has been utilized by various APICS chapters, conducted training sessions for major APICS corporate accounts and is the Sales & Operations Planning Certificate Core Workshop speaker. As a speaker, he has appeared at the APICS International Conference, many Chapter engagements and various industry symposiums.   He has held various leadership positions in APICS, including: VP Region 1, and President of the Providence, New Bedford and Monadnock Chapters.  Z also teaches as an adjunct professor at the Worcester Polytechnic Institute, Bentley University and Fox Valley Technical College.

He is a proud supporter of the Wounded Warriors Project and RI Community Food Bank.

Agenda:
5:00 – 5:30 – Registration, Networking
5:30 – 6:30– Presentation, Q & A
6:30- 7:30 Dinner followed by Raffle
7:30- 8:00 Coffee, dessert, networking

Dinner choices; Pasta Primavera, Broiled Scrod or Broiled Marinated Chicken.

 

Tickets

$30.00 Member Ticket

$35.00 Non-member

$0.00 Manager-Complimentary Guest Ticket

$10.00 Student/Unemployed

Documents

Tony Z bio

 


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TOP MANAGEMENT NIGHT~JAN 2018

January 24, 2018
5:00 PM - 8:30 PM

The Chateau
48 Bay Road
Norton, MA 02766
Venue Website

CUSTOMER SERVICE- WHO'S JOB IS THAT ANYWAY?

Read More